Weststr. 30-32
52074 Aachen
Germany
(Adress only for contact requests)
Frequently Asked Questions
Please read our FAQ before sending us a message.
We calculate the shipping costs depending on the country of the delivery address as follows:
Germany:
- Up to 150€ order value: 4,19€
- From 150€ order value: 0,00€
Europe:
- Any order value: 10,90€
Other countries:
- Any order value: 50,00€
Prepayment
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
PayPal
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.
The delivery time depends on the destination country. All our products are delivered by DHL.
Germany: 1-2 business days
International: See here
The providers of this webshop take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations and our privacy policy.
Our webshop is also subject to the strictest technical security regulations. All data traffic is encrypted via SSL and regular maintenance guarantees the security of your data.
After you have placed your order you will receive an order confirmation together with an invoice sent to the e-mail address you have entered. As soon as we receive a payment confirmation the goods will be shipped. You will find more details about delivery times and shipping costs in this FAQ and in our terms and conditions.
Yes, you will receive an invoice by e-mail together with the order confirmation.
Send us an email